Mixing equipments and spare parts supplying, batching plant maintenance and other ONE-STOP SERVICE.
◆ After-sale service center shall sign with customer the Long-term After-sale Service Agreement for SICOMA mixer.
◆ Technicians from after-sale service center shall regularly visit the customers, offer services as free training,mixer maintenance, on-site test ect., and provide relative improvement suggestions.
◆ In order to provide convenience to the customer, SICOMA adopts the low price strategy for the wearing parts,ensuring that the customers get quality spare parts.
◆ Fast Response: the customer service staff shall offer settlement within 15 minutes after receiving customer complaints.
◆ Arrive at the Spot: arrive at the customer spot within 4 hours for provincial capital, and 8 hours for secondary cities customer spot,arrive at customer spot within 24 hours for remote districts
◆ On-site Settlement: arrive at customer spot and settle the problem within 24 hours.
◆ Settlement: Settle the customer complaint within 24 hours.